- Edited
I would like to change the default signature type on comments to "My signature" instead of "None"I was able to successfully do this in v.1.7.x using the instructions found here: http://forum.osticket.com/d/discussion//setting-department-signature-by-default however these didn't work in 1.9.2.I also noticed a line in that file with a comment:$info=!$info?'mine':$info; //change 'none' to 'mine' to default to staff signature.So I made the change (changed is highlighted above in green; I tried it both with and without the modification suggested in the linked forum thread).I did a bit of troubleshooting on my own, ed for "My signature" in all the files in the folder containing the osTicket files, and I found the file ./include/staff/ticket-view.inc.php, which seems to be the code that renders the ticket view page. Starting at line 564, I found the section dealing with the signatures and made two changes, removing the text highlighted in red on line 572, and adding the code highlighted in green on line 575-6:572 <label><input type="radio" name="signature" value="none" checked="checked"> None</label>575 <label><input type="radio" name="signature" value="mine" checked="checked"576 <?php echo ($info=='mine')?'checked="checked"':''; ?>> My signature</label>Now the button is selected on the page, but the signature does not show up on the page where it would if you had clicked the button yourself (it will appear if you change selections and then select "My Signature" again), and the signature is not appended to emails.Is there some way to modify this behavior so all staff who comment on tickets have their signature appended by default? <?php echo ($info=='mine')?'checked="checked"':''; ?>> My signature</label> <label><input type="radio" name="signature" value="none"> None</label> <label><input type="radio" name="signature" value="none"> None</label>