good point! In fact, that's where I found the solution going to modify the code by hand, adjusting it to version 1.9.4. What I might point out is that this "oversight" is present from 1.8.0 and widely reported in different tickets. the important thing is that it is resolved. (Sorry for my bad English.) I have done this:Edit FILE: class.config.php OLD $company = $ost->company; $company_form = $company->getForm();NEW $company = $ost->company; $company_form = $company->getForm(); $company_form->setSource($_POST);Comunque sia, il progetto OSTicket, rimane il miglior progetto opensource che conosca. Continuate così !! Ciao a tutti.