[resolved] How to remove "BULK" from the subject line of autoresponder emails when ticket created?

motodave452

Anyone have an idea how this can be accomplished?

motodave452

I have a feeling this is added by the exchange server that we are using as the email for sending auto-responses and such. I tried playing around with the class.mailer.php and class.email.php files but I was unsuccessful in preventing this from being displayed in the subject line.

motodave452

The exchange server was the culprit. If anyone has this problem it is most likely a problem with a spam filter residing on your email server. Thought I would let you know for anyone else encountering this particular problem.

ntozier

Thank you for posting, and while its not directly related to osTicket

also thank you for posting your solution. I'll mark this thread as

resolved and close it. Please feel free to start a new thread if you

have another comment, question, concern, query, wonder, feedback, etc.