Email Custom Form Data

msupczenski

I want the data from a custom form I made to be emailed in the new ticket email alert. There is no option for that variable in the new ticket alert email template. Help please

ntozier

Last I checked:The data associated with the "Ticket Details" form is available via the %{ticket.<variable>} token. Data associated with the user via the "Contact Information" form is available via the %{ticket.user.<variable>} token. Data associated with other forms, such as the extra form added for the help topic, is not currently available.

msupczenski

I was able to do it in the last version see http://forum.osticket.com/d/discussion//mod-request-email-variables#latest but I can't find it in v1.9

ntozier

The post that you quoted is for version 1.6, which for the record isn't even close to the "last version".I've already told you how to craft your variables for your template.