How to add email cc field user open new ticket in osTicket 1.9.x ?
Did you mean Add a ticket collaborator or contributor who can update the ticket by just replying to the email threads?
no, I want when the client open a new ticket, is there any idea?
There is no way to do that via the ui. The client can add collaborators via email (by CCing), but they cannot add collaborators via the ui.
