Hi,this question is directly related to this former question."%{recipient.ticket_link}" provides a direct link to the ticket without the need to log in, that works well.However, I noticed that this link is "personalized' to the person who opened the ticket. Example: A opens a ticket, B and C are collaborators. When a new reply is posted, everybody receives a notification email with the direct link "%{recipient.ticket_link}".The link does not distinguish between different people, i. e. when B or C click on the link, the system "thinks" that it's user A.Is there a way to create individual direct links for each collaborator?Thanks a lot!