My organization's current ticketing system will reply to a users email address, and also BCC all of the agents. Is there a way I can do this with osTicket? I've fiddled with the contents of include\class.mailer.php with the following code:function send(............){...... $headers = array ( 'From' => $this->getFromAddress(), 'To' => $to, 'Subject' => $subject, 'Date'=> date('D, d M Y H O'),// 'CC' => 'user@domain.com', // <------------------------------------- This is what I've added 'Message-ID' => $messageId, 'X-Mailer' =>'osTicket Mailer', );When I do this, the user that gets the mail shows that the address has been CC'd, but the CC'd address does not receive a message.I know I can add the CC'd address as a collaborator every time, but that would pretty exhausting as it's the same address, for every ticket.Any ideas?
