Original ticket message in assignement notification

rmcgeown

Hi, I have searched the forums but am unable to find an answer to my query!

I am developing a process wherby one of our internal departments will only update tickets via email. This means when the ticket is assigned to them it needs to include the oringnal message raised by the customer, not just the %message which seems to be the assignement note.

Essentially I am looking for %original_message or such like.

RESOLVED

rmcgeown

I have now found a the following MOD which will solve my problem.

http://www.osticket.com/forums/showthread.php?t=2601&highlight=assignment+original+message(http://www.osticket.com/forums/showthread.php?t=2601&highlight=assignment+original+message)