Outgoing SMTP Problem - New fields?

rmcgeown

I have osticket configured to pull in email using IMAP, which is working well. It is configured to send using SMTP with the correct server details.

External users are not receiving auto response or update notifications. Internal staff notifications are working correctly.

I have added additional ticket fields when logging a ticket.

I have added the assigned to and ticket age mod.

I have added the reporting mod.

I have added the "Claim ticket" mod.

Is there anything i need to update regarding outgoing autoresponse to reflect the additiona fields? I do not neccesarily want them on the autoresponse.

Many thanks.

ntozier

I hate to say this...

Backup and archive your current setup.

Install a vanilla default setup.

Configure mail as you have it now.

Do you still see the same behavior? If yes, then its an OSTicket problem (or I suppose a configuration issue). If no, then one of the changes you made might have borked something. Are you seeing any errors in your php logs? Do you have access to the email servers logs?

rmcgeown

Good news is its working now :)

ntozier

Yay! Did you actually change anything?

rmcgeown

I changed loads of things trying to get it to work, so i cant be sure, but i think it could have been SMTP relay permissions on Exchange.