I'm getting the error "Unable to save draft. Refresh the current page to restore and continue your draft." whenever I try to save a page. I have done nothing to my site other than apply the updates from OSTicket. I'm running the latest and get this error on Firefox and Chrome on iOS as well as Internet Explorer on Windows. This seems to be a software bug in OSTicket. Has anyone figured out a fix for this or has OSTicket at least acknowledged it's a bug and are working on it???Getting pretty frustrated with things breaking with new releases. I also can't seem to embed a video using the embed video button or any other way. Any insights on that?

I have not heard of this error, nor have I personally encountered it on any of my installations.  You could of course look at the issues on github.You also haven't provided us with much information about your setup, please read and follow this thread: Please read before requesting assistance. 

I was able to resolve the error by putting the following line in my php.ini filecgi.fix_pathinfo=1Embedding videos on my landing page still doesn't work however

I just embedded a YouTube video on mine to test and it worked fine.  Perhaps you would care to give us a little more information other than "I also can't seem to embed a video using the embed video button or any other way."Are you hosting the video file yourself?Whats the code that you are using to embed it?The Devil is usually in the details of these sorts of things.

11 days later

Hi, I am having the same issue with the drafts. On all browsers, all os. Mobiles, too.

Using cents 6.5 as os. Lamp is apache 2.2, mysql latest and php 5.5. Haven't tried the aforementioned fix for cgi.pathinfo.

I can give access to platform, web and ssh.

Will report after applying fix.

@[deleted] please start your own thread with your pertinent details (see thread Please read before requesting assistance for examples of what to include).CentOS, are you running SELinux?

I'm sorry. I'll open my own ticket.SELinux is off.

a month later

The issue I'm having is trying to embed a video on my osTicket landing page which is created using EasyVdeo Suite and hosted on Amazon S3. Is there something I need to do in addition to using the video embed button?

can you provide the code that you are using? and/or the url to the video?I've never embedded a video hosted on Amazon S3.

This is not the exact video, but here's an example:Embed Code:<center><script type="text/javascript" src="http://lfr.evsuite.com/player/bGVnYWwubXA0/?container=evp-TJ1I6AP1ME"></script><div id="evp-TJ1I6AP1ME" data-role="evp-video" data-evp-id="bGVnYWwubXA0"></div></center>Video URL:http://lfr.evsuite.com/legal/

Is redactor stripping it out some of the html code?Oh wait there was something on github about this./goes to look.It appears that the issue report that you created is still open on this.https://github.com/osTicket/osTicket-1.8/issues/1141It does not look like there is a solution at this time,.

6 years later

Without a doubt, the solution presented in
https://github.com/osTicket/osTicket/pull/5694/files

It works only that it has a little bug

The solution says:
$field_list = array('response', 'note', 'answer', 'body',
'message', 'issue', 'description');
$tfield, 'issue', $afield);


I solved it with:

$field_list = array('response', 'note', 'answer', 'body',
'message', 'issue', 'description',
$tfield, 'issue', $afield);

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