[ask] customize osticket form

erie

hi bro.. i do some customize for osticket web form.. put 3 additonal inputbox and i already add 3 row in ticket table in database and make some customize in class.ticket function create and show.. and it normally work in web form..

but after i customize this,i find my fetch email using pop3 doesnt work anymore..

it works fine when i havent customize it..

does anyone know why this happen? do i still need to customize something to make this email fetch work?

please help me.. :(

ntozier

When a ticket is opened via email it doesn't have a value for the fields that you added. You have to tell OSTicket what the default values for those fields are, or set them as not required. If you open include/class.mailfetch.php circa line 239 you can add defaults there.

I added fields called Agency and Program and have the following there:

$var="45";

$var="10";

erie

When a ticket is opened via email it doesn't have a value for the fields that you added. You have to tell OSTicket what the default values for those fields are, or set them as not required. If you open include/class.mailfetch.php circa line 239 you can add defaults there.
I added fields called Agency and Program and have the following there:
$var="45";
$var="10";

hi.. after i set the addtional field as not required.. the fetch email is work fine now..

but actually i want this 3 fields to set as required,so user must input these 3 fields when using the web form..

and i dont need the value of these 3 addtional field when ticket is opened via email.

so how can i set these 3 addtional fields to required and the mail fetch still work?

ntozier

Set them back to being required, and setup the defaults like I posted. :)

erie

Set them back to being required, and setup the defaults like I posted. :)

are the default value will show in view ticket ??

ex i have 1 addtional field 'country' and i set it as required and set the default like ur said as 'us'

and when user open ticket via email are the country field in viewticket will show 'us' ??

ntozier

No.

Setting the default like I described is only for EMAILED tickets.

are the default value will show in view ticket ??
ex i have 1 addtional field 'country' and i set it as required and set the default like ur said as 'us'
and when user open ticket via email are the country field in viewticket will show 'us' ??