VoIP / SIP - High Priority Ticket Technician Contact

seanbutler810

Hello,I need to implement a feature in osTicket that will call our technicans. If a customer selects "Service Outage" and the ticket is opened, it will call all our specified technicians and will keep calling until a technician acknowledges they will handle the service outage via the dialpad on their phone. Is this already a feature or what would it take to implement it? Thanks.

DiegoZuccato

Do you already have a system that dials the technicians and accepts their answer?If not, start creating it. Then you can integrate it using cron events and/or a callback function.