PHP Error log entries or displayed errors. (you of course may remove any identifying information)Mail Sending: phpMail functions or SMTP
phpmail
Mail Fetching/Receiving: IMAP or POP and Server version
pop
PHP versionOperating SystemClient or Staff side of the UI
staff side.. as originator said... click on ticket number
the location - the url or what your clicking on that is causing the problem.
clicking ticket number
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About this osTicket Installation
Server Information
osTicket Version
v1.9.2 (4827655)
Server Software
Apache
PHP Version
5.4.30
MySQL Version
5.1.73
PHP Extensions
gdlib
Used for image manipulation and PDF printing
imap
Used for email fetching
xml
XML API
xml-dom
Used for HTML email processing
json
Improves performance creating and processing JSON
gettext
Improves performance for non US-English configurations
mbstring
Highly recommended for non western european language content
phar
Highly recommended for plugins and language packs
PHP Settings
cgi.fix_pathinfo =
1
"1" is recommended if AJAX is not working
Database Usage
Database Space Used
1.09 MiB
Database Space for Attachments
0.54 MiB