Hello,The %{recipient.name.first} variable does not match in email, when osticket send a auto responce message via ticket filter.some ideas?

I have no idea what your actually asking.  Please try to give a little more information and utilize screen shots of pertinent information if possible and ask your question in another way.

    6 years later

    Hi ntozier
    i think i have the same Problem like @Torsten.
    The Problem is...
    When a new Ticket is coming in by E-Mail (support@example.com). The System generates a "New Ticket End User E-Mail Notification"

    for example:

    Hallo %{recipient.name.first},

    die IT Abteilung hat folgenden Vorgang mit der Ticketnummer #%{ticket.number} für dich erstellt.

    Thema: %{ticket.topic.name}
    Betreff: %{ticket.subject}

    Du kannst den Vorgang jederzeit HIER einsehen

    %{company.name},

    %{signature}

    but the Ticket Customer receive a Mail with a wrong Name. The Email begins with
    Hello "Lastname"

    not like the configuration (see below) %{recipient.name.first}

    The Problem is, every Enduser / Customer receive Mails with a wrong salutation.
    You know what i mean? 😀

      I rather doubt that you are running a version from over 6 years ago.

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