Clients and team notification

scatt

hi, i have installed the latest version on ossupport (1.9.2), i have correctly set up the email so ossupport fetch emails and create ticket from them BUT it does'nt sent a notification of the ticket to the client. is there any option to enable it? i have try from 'guest' user, i will try as registred user later.Also the notifications of new ticket arrive only to admin and not to the other account i have set up, assignement notifications are sent.Have i to assign a ticket to have it notified to the other accounts?

scatt

solved the notification for the staff, still remail the other problem

ntozier

Presuming that you have properly configured mail you can turn notifications on at:Admin panel -> Settings -> AutoresponderandAdmin panel -> Settings -> Alerts & Notices.