Hi ntozier,yes, Dep.-Members enabledBelow the content of our template "New Ticket Allert":Hi Team,New ticket #%{ticket.number} created From:%{ticket.name} <%{ticket.email}> Department:%{ticket.dept.name}%{message} %{comments}All receive the New Ticket alert except the assignee, which is member of the Department. Is it might be pssoble to set a command in "Ticket Assignment Alert? Ticket Assigned to you %{ticket.subject}Hi %{assignee.name.first},Ticket #%{ticket.number} has been assigned to you by %{assigner.name.short} From:%{ticket.name} <%{ticket.email}> Subject:%{ticket.subject}%{message}%{comments} Is this possible it would quite enough for us. It's only important the issue detail is deployed with the first allert of new ticket and/or ticket assignment.Thank you!
