- Edited
Hi,I am trying to find a way to create a Ticket status that stops the SLA time.Thanks and regards.
Stops SLA
- Edited
What do you mean stops?
- Edited
Closed tickets no longer care about the SLA. ;)You can also make an SLA with an extremely long time period, and change the tickets SLA to that SLA.
- Edited
Thanks a lot.But we cannot use something like "Waiting for client answer" ?
- Edited
Firstly you have to set in the tickets menu, the SLA to none.
And after that, you have to set the default SLA for each department you are using:Let the settings to default SLA and it will not use any.