Let's say I have a ticket from someone@example.com - when staff is processing this ticket, the reply will be sent to someone@example.com. So far, good.Now, is there a way to add an arbitrary email address, where the reply would be sent, too?For example, for some tickets, I'd like the reply to be sent not only to someone@example.com, but also to important@somecompany.com. Like "Add CC:" in an email program.
