Custom plugin development

multiaki

Could you tell me please, which info should be used to create custom plugin.

ntozier

Search is your friend. This question has been answered several times on the forums in the last few weeks.There is no information about creating custom plugins at this time. There is no documentation, nor is their a developers guide at this time.

multiaki

Yeah. there is answer at all. I wanted to know whether anyone could create a plugin, and is yes, then what did they copy from other plugins.Search is friend if there is a constructive answer. What will you do if the answer is that there is not tutorial, documentation or developer guide? I think better ask big community. I am still looking for a solution to duplicate existing ticket. So I thought creating a plugin that duplicates a ticket, if a ticket is in particular department. The reason to do so, is to create a separate ticket for developers.

Chefkeks

Just a comment on that one... We also thought to develop a plugin, but since we are all system administrators and not developers we decided to make it as standalone solution which modifies the osTicket MySQL database directly. That is maybe also an option for you, even though it's risky and you need to make sure not to break osTicket!

If you want to know what plugin/addon we are developing I will let you know: Fetching user information from AD and add them to the user profile of the corresponding osTicket user.

How do we do it?... We added custom internal fields to the user information form which we fill directly in the osTicket database thru our PHP script. Functionality is already working, but we also want to add a interface so that you can configure which AD info should be written to which database field / additional osTicket user information field. Hopefully we will finish it soon and share it with the developers so that they can maybe implement it the correct way.

Cheers,

Michael

multiaki

Hello MichaelI was thinking to create a plugin that hijacks Ticket:() function and if the ticket has a specific help topic, then duplicate the ticket and create another ticket in general ticket for student to get the answer. I can't figure out how to override/function_rename the create function in a Tcket class. I think better solution. just wrap it in a plugin, so it won't be cleared on next update.

Chefkeks

Sounds interesting, but since at my department we are all system/network admins and not developers I also can't help you. But did you notice this pull on github: https://github.com/osTicket/osTicket-1.8/pull/866

multiaki

The idea is to rename old create() function - rename_function('create', 'new_create');- override_function('create', '$string', 'return override_create($string);');