Overdue keep forever... how to remove overdue? (1.9.1)

jotaro

hello,when a ticket as more than 48h (or sla time) the ticket become flagged as overdue....BUT...if me or another operator reply to that ticket... the flag still there...Overdue is a nice function but when the operator reply, the ticket should back in the normal status.what i've to mod for fix this bug?thank u,N.

ntozier

Make another SLA that is longer than 48h and apply it.

jotaro

solved with a manual mod in the database st_ticket: i set 0 in the column isoverduest_ticket

mroasis

solved with a manual mod in the database st_ticket: i set 0 in the column isoverduest_ticket

Hye Jotaro please tell me the exact table name for this.. i cannot find one

ntozier

He already told you the name of the table. *_ticket. The prefix would be determined by what you chose when installing.