By default tickets awaiting for answer is blue and bolded, is it possible to change these tickets to a different color? For example, tickets awaiting for respond are green and bolded, while answered tickets are blue.
There is no way to do this using the ui. You would have to edit the source.
Ntozier,Which file or files do I edit to accomplish this?Thank you for your prompt reply.
There was a conversation about this not that long ago here on the forums. I believe that you will find this thread slightly helpful: http://forum.osticket.com/d/discussion//status-new-reply-staff-side