Hi,Is there a way that I let the user set the ticket priority when creating a web ticket?Thanks!-pat
Browse to: Admin panel -> Manage -> Forms -> Ticket Details -> Locate "Priority Level" uncheck the check box by "Internal".Click "Save Changes".Then users can utilize the Priority drop down box when they click on Open New Ticket.
Perfect. And I now know what the "internal" option means :^)Thanks!-pat
Very welcome. :) I'm going to mark this thread as resolved and close it, but if you have another question please feel free to start a new thread.