Canned response with filter looks like sent but not

TAGsupport

I'm trying to send auto canned response by using filters (specific word in the subject) and canned response.My filter's setup is as attached. I've no problem with regular tickets not having keywords match with filter. Regular auto response in default template is sent in that case. If ticket has keyword matching the filter, I am expecting a specific canned response selected in the filter setting to be sent. Although it looks like this canned response is sent in the ticket details, user is not receiving any response.I really appreciate if anyone could assist me to solve the case.Thanks in advance,-Jale

ntozier

I seem to recall someone else reporting something similar... You might want to take a look at the issues posted at github,

Aka4

@[deleted] have you found solution?I have the same problem, I reported this with details on github https://github.com/osTicket/osTicket-1.8/issues/2149