If anyone wants, did a custom edit to allow this via editing of view.inc.php file:Line 113:/* START Custom Edit to hide system info from ticket sender's ticket view */ $body_str = $entry->toHtml(); if (strpos($body_str, '') !== false) { if (strpos($body_str, '<pre>') !== false) { $body_str = "<pre>" . substr($body_str, strpos($body_str, '') + 7); } else { $body_str = substr($body_str, strpos($body_str, '') + 7); } } /* END Custom Edit to hide system info from ticket sender's ticket view */ // Note variable in line 125 to change back to $entry->toHtml() if reverting back....Also, replace line below from:<tr><td class="thread-body"><div><?php echo $entry->toHtml(); ?></div></td></tr>To:<tr><td class="thread-body"><div><?php echo $body_str; ?></div></td></tr>