[resolved] Email piping help: Page 2

[resolved] Email piping help

btssn

Hi,Thank you for response, i posted the .htaccess file as the hosting company asked me to check php version there, I have typed in /opt/php53/bin/php --version and below is output: /home/btssn/public_html/ticket/api$ /opt/php53/bin/php --versionPHP 5.3.28 (cli) (built: Jan 27 2014 18) Copyright (c) 1997-2013 The PHP GroupZend Engine v2.3.0, Copyright (c) 1998-2013 Zend Technologies with the ionCube PHP Loader v4.5.3, Copyright (c) 2002-2014, by ionCube Ltd., and with Zend Guard Loader v3.3, Copyright (c) 1998-2010, by Zend TechnologiesThis shows php 5.3 although i still get mail delivery error, i have corrected trailing and will post pipe.php file again. Hope we can resolve this time

btssn

pipe.php file:#!/opt/php53/bin/php -q<?php/********************************************************************* pipe.php Converts piped emails to ticket. Just local - remote must use /api/tickets.email Peter Rotich <peter@osticket.com> Copyright (c) 2006-2013 osTicket http://www.osticket.com Released under the GNU General Public License WITHOUT ANY WARRANTY. See LICENSE.TXT for details. vim: expandtab sw=4 ts=4 sts=4:**********************************************************************/ini_set('memory_limit', '256M'); //The concern here is having enough mem for emails with attachments.@[deleted](dirname(__FILE__).'/'); //Change dir.require('api.inc.php');//Only local piping supported via pipe.phpif (!osTicket:()) die('pipe.php only supports local piping - use http -> api/tickets.email');require_once(INCLUDE_DIR.'api.tickets.php');PipeApiController:();?>

ntozier

Are you sure? Since you've updated the pipe.php with the 5.3 path have you deleted your error log and tried again. You reported that you were getting this:The following text was generated during the delivery

attempt:

------ pipe to

|/home/btssn/public_html/ticket/api/pipe.php

generated by

tickets@btssn ------

Parse error: syntax error, unexpected T_STATIC in

/home/btssn/public_html/ticket/include/class.plugin.php on

line 122

And your still getting the EXACT same error?

ntozier

Out of curiosity, after you upgraded you went and upgraded the plugins that you have installed too right?

btssn

yes, have deleted forwarder in cpanel and created again to /home/btssn/public_html/ticket/api/pip.phpI have deleted error logs no new errors since 6th june.I still get this message :(

btssn

i just extracted all of the upload folder onto directory and then restored database by editing ost-config.php i did NOT upload scripts folder ?

ntozier

I'm not sure if you answered my question about also upgrading the plugins you have installed...

btssn

i did not add any plugins ? as far i am aware i was running base ostickets from v1.6 then to 1.7.2 email piping was working until i upgraded to 1.8.3 and 1.9.1

btssn

should i download and install plugins there are 4 plugins on website, 2 for authentication and 2 for storage ?

ntozier

Well I was just looking at the class.plugin.php to explore other possibilities and that section of the code is where it tries to make a list of the plugins that are installed. So I thought that maybe you had installed one at some point or something.The error looks exactly what what happens when your not running php 5.3 though.... I've point this thread out to the devs. It still looks to me like your not running php 5.3

btssn

i have attached output from outlook 2010

[piping.docx](https://forum.osticket.com/assets/files/migrated/FileUpload/96/37bf5b49fc47ce17d6efadd968b2c6.docx)

btssn

thanks for your help,i beleive php is the issue.just a quick question should email fetching be enabled ? and fetch on auto-cron ?

btssn

fixed it error was in my forwarder :)i was piping to

mso-ascii-theme-font-latin;mso-fareast-font-family;mso-fareast-theme-font:

minor-latin;mso-hansi-theme-font-latin;mso-bidi-font-family:"Times New Roman";

mso-bidi-theme-font-bidi;mso-ansi-language-GB;mso-fareast-language:

EN-US;mso-bidi-language-SA">|/home/btssn/public_html/ticket/apiit should have been

mso-ascii-theme-font-latin;mso-fareast-font-family;mso-fareast-theme-font:

minor-latin;mso-hansi-theme-font-latin;mso-bidi-font-family:"Times New Roman";

mso-bidi-theme-font-bidi;mso-ansi-language-GB;mso-fareast-language:

EN-US;mso-bidi-language-SA">|/home/btssn/public_html/ticket/api/pipe.php

ntozier

Right on! (Although i'm disappointed that I didn't notice that myself)I'll mark this as resolved and close the thread. If you have another question, please start a new thread. Have a great day!

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