Email is assigned to another user

Maniputus

Company was using OSTicket before it was connected to Active Directory so before email address and user names were manually entered into creating new users for tickets. Now OSTicket has been linked into Active directory so when a new ticket is being created and the user (Remote) is selected a message comes up "Email is assigned to another user"Is there a way to merge the users or allow for duplicate email addresses to be used

ntozier

You will have to alter the data tables to merge them.Either by doing so manually or write a script to do so.

msavazzi

@[deleted],what do you mean with alter the data table?I'm planning to connect OS Ticket to AD but cannot lose all the tickets and users.

ntozier

You would have to edit the database tables directly.Either by doing so manually or write a script to do so.