Polling email setting

aditinegi

Hi,My current Os-ticket have piping functionality only (mailing by generating tickets). I want to add polling functionality means want to generate ticket while emailing to ticket@abc.com. Please configuration setting step by step. while I am using different posted discussion , its making me confuse.Thanks in Advance

ntozier

Step 1 - read http://osticket.com/wiki/Email_settingsStep 2 - shut off piping.Step 3 - configure your email account information as read about in Step 1.

aditinegi

Hi,Thanks for your reply. How do I shut off the piping?I have set all the required configuration for polling. My cron job is working fine but its not fetching emails to create tickets from inbox of email ticket@abc.com.

ntozier

I have no idea how you would shut off piping. It depends entirely on what you did / how you set it up in the first place, and your flavor of mail server. I would recommend that you check out the Email Piping Wiki: http://osticket.com/wiki/Email_Piping as it may help you figure out how you set it up.

aditinegi

Thanks ntozierNow I am able to get tickets fetching from mail. I had not enabled the pop in my gmail setting. But now i want to raise ticket for particular department, Is it possible ?

ntozier

You can set the default department at: Admin panel -> Settings -> Default department.Additionally you can use Ticket Filters to setup rules to over ride this behavior at Admin panel -> Manage -> Ticket Filters. Additionally you can set default departments based on Help Topics at Admin panel -> Manage -> Help Topics -> every help topic.