Hi,in osTicket 1.8 I made a search with some options. I searched for all tickets in the support department, which are open and assigned to me.I saved the link from the search result in my bookmarks and had access to this custom search every time.This workflow didn't work in osTicket 1.9So, how can I display all my tickets, that are open, assigned to me and are in the department support.And I wouldn't do a manual custom search every time...I think, I can't use the tab "my tickets", because the dept. billing is included.I use this workflow, because I move tickets to the billing dept, when the ticket is done and the customer had to pay my time. I don't write the invoice just in time, but at the end of a month.