[resolved] %{message} variable not working in "Auto-assigned" notifications

mroushdy

Hello,I am the admin and I am the only one who can receive the ticket message in email, I also want my team to get the content of a ticket in their notifications but the "%{message}" isn't working, the variable is displayed instead in emails.THanks

peter

Use "%{comments}" for assignment note. To get the last message use "%{ticket.thread.lastmessage}"

mroushdy

Thanks