Issue in osTicket (v1.8.0.2)

MarlonB

Hi,We use both the front-end as well as the email-box scanner to create tickets. We have a support email address that people can send requests to.The issue is that several emails that are send by different people to our support email box are being registered by osTicket under the same name (someone who made a ticket way in the past) with as source email address our own email-address.

ntozier

Click on the ticket.Click on the clients name.In the pop up window, click on the clients name.edit the email address and full name fields. Click update user.