Incorrect time on 1.9.0

Richard63

My system has GMT+1 time with daylight savings in effect. At this moment it's 21-05-2014 01 with daylight savings in effect.Osticket 1.9.0 says it's 21-05-2014 00.If I set my timesetting to GMT+2 or +3 or something else, it doesn't matter, next to the day and time format it keeps stating 21-05-2014 00If I remove the selection for daylight savings, it becomes 20-05-2014 23.32.It should be 01 with daylight savings selected and 00.32 with daylight savings deselected. My server has the correct time.How come Osticket is displaying the wrong time?

Richard63

Seems this only happens on the Admin settings page.When looking on the Staff Account page, the time display is correct.So it's in fact not a problem, just... how do you say that in English... a layout flaw or something like that?

schmidtw

I am experiencing the same issue. To add a note to Richard63's post: on my system, e-mails sent to the system (which are retrieved via POP), the ticket time and notes are marked incorrectly, off by one hour. To correct, for the time being, I've changed the time zone by one hour...I just hope I remember to change it back when DST ends.

ntozier

I've lost track how many times this sort of thing has been reported, please search the forums for any of my previous replies and the like 5 places you need to check.

Richard63

If this is reported that many times, why is it not just fixed in such way that it reports the correct time everywhere?

ntozier

Because its not actually broken.

Richard63

Isn't it? I think it can be improved though.I think you are pointing to this:Check the following:1. your PHP.ini for your set time zone.2. My Preferences -> Time Zone3. Admin panel -> Settings -> Default Time Zone4. Admin panel -> Staff -> each staff -> Staff's Time Zone I checked all of these.Time is -everywhere- on GMT+1 with daylight savings checked.Now on my systems, the time of the tickets are correct, but the time displayed in:Admin panel -> Settings -> Date and Time options is an hour earlier everywhere.The only thing I can think of, is that you can't set daylight savings to "on" in php.ini and that's the reason the time is off by one hour.But I don't this issue on any forum software. So why is it that way on Osticket?

RinoB

I have the same issue: my local time doesn't match with the real time. We are on GMT +1 (Italy) but the time shown on Admin Panel is always 1 hour early, but on the My Preferences the time is correct. The same problem is in the Client Profile too (1 hour early)Doing some test as Customer, opening a ticket it is opened with 2 hours ahead!!!!Maybe there are problem within osTicket.

Richard63

4. Admin panel -> Staff -> each staff -> Staff's Time ZoneDid yuo also check this one RinoB?

RinoB

Hi Richard63,yes I checked that too, and in Staff Member (for each one) the time is correct.

HardwareGuy

FINALLY got this resolved using the post from Richard63 above. Thank you! I've never found the previously mentioned solutions to this "anamoly" referred to by ntozier in any of the forums. I'm sure its out there but finding it is not easy at least for an osTicket rookie like me.Modifying the PHP.ini file solved the problem. Search the file for the string date.timezone= and replace the value following the equal sign with your local time zone value. For example, Eastern time would be date.timezone="America/New_York" Go here for a complete listing by region: http://www.php.net/manual/en/timezones.php Thanks again Richard63

HardwareGuy

Forgot to mention that you MUST stop then start the APACHE service after the change is made to the PHP.ini file for the change to take effect.

Richard63

I found that solution forom ntozier somewhere, but this forum software is very complex compared to other forums. Others are more clear to use and have an easyer to use and more clear search option.Indeed one must restart apache to have php.ini changes take effect.