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Hi, is there a way to the company name variable to like 'coname' or anything? as i found out that after client issue ticket the signature in the auto reply will display asYour <client name> Team,
change Company Name variable "name" to another variable.
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I have no idea what your asking...Company name variable is %{company.name}Staff name variable is%{staff.name}
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i'm sorry for the lack of screenshot.kindly refer with the attached picture. as the client name is displayed is the autoreply new ticket signature.version 1.8.2
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Dear ntozier,thank you for your help..upgraded to version 1.9.the issue solved.
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It looks to me like your email template was wrong. /shrug. But if you are all set, you are all set. :)