Hello all,Other than going into the DB, is there a way to delete internal notes within a ticket?We have run into several times where a support member accidentally pasted info into the internal notes section and saved.We are using v1.8.1.2.If no option is available it would be a nice feature request for an admin to be able to delete internal notes.Thanks

There is no way to do that via the ui.There is no way planned to do so at this time. Internal notes like ticket updates are not malleable on purpose.You can edit User internal notes.

Thanks for the reply. You may go ahead and close this discussion.

Write a Reply...