I am having trouble piping my email into the applicaiton version 1.8Can anyone help me troubleshoot, what additional information do you need from me?This is my first time having to pipe email into an application, so, no doubt I am missing something.Thanks in advance.
Are you piping or are you fetching as a POP client? I have mine setup as a POP client and it fetches every minute from the email server.
I was piping, or should I say attempting to pipe :) But, only because I thought that was how I needed configure things to get the end result I wanted. Are you suggesting setting up as a POP client? If so, would that be the same concept as setting up a pop for let's say Outlook? If so, that is well with in my understanding.
That's what we did and it works very well for us. I think it's great that their reply to the ticket system goes right back to the new ticket. I know nothing of piping. If I can help you out, let me know and I'll tell you what we did. I'm new to OSTicket but have a pretty good grip on the basic things.
That was all I was trying to achieve also, keeping customer replies in the system.If you don't mind, yes, please advise.
I created an account on our mail server support@<domainname.com> and followed this page:POP3/IMAP_Setting_GuideI setup the simple cron job in linux and it worked. Really quite easy. Ask anything specific you want along the way. Meanwhile, I have my mail server locally and I think I might try the piping thing.
Okay, here is what my options are for each of the following and here is where I am working in the system:Admin Panel --> Settings --> Email Settings & OptionsUnder Email Settings I have the following (4) Fields and their respective values ( I too created support@my_domain_name.com)Email Settings Field (1) - Default Email Templates: Left it unchanged Field (2) - Default System Email: Support@MyDomainName.com Field (3) - Default Email Alerts: what should this be? (support@mydomain.com??) Filed (4) - Admins's Email Address: admin@myDomain.comIncoming Emails Email Polling: I checked Enable POP/IMAP Polling I did not change any other values below the last field "Email Polling"Howevering I am getting and error "Unable to update settings - correct errors below.Then it gives additional information next to the Admins Email Address Field which states "Email Already Setup as system email"Can you tell me what I am doing wrong here?
The default email I have is noreply@ and alerts@ (neither of those accounts have been created on the mail server)Default outgoing mail: None: use PHP mail function.I have my personal email for the admins email address, not something connected to the osticket system - right or wrong.
The actual polling is dependent on Windows or Linux for the OSTicket server. Linux is a simple cron that calls their cron.php like this:/usr/bin/php /var/www/<domain>.com/web/support/api/cron.phpI run it every minute.
Success!! I have configured piping! You mentioned wanting to attempt to pipe into OS Ticket too, if you have questions - let'em rip :)Thanks for your support & I hope to return the favor!
Congrats! I'm having attachment issues with winmail.dat (MS Exchange users) and 1.9 RC1 and am wondering if piping will alleviate my issues with missing attachments. I am thinking it probably won't. Good luck - glad you got it working!
