Does the latest stable release have the feature to add email responses to the tickets? Not having a history of communication is not working for us and we need all email communication to be added to the ticket without the customer having to login to the Web UI.

Has been working for us without issues on both 1.8.1 and 1.9 RC1.They can email an account we setup and the ticket system pulls in those emails - they can reply to the emails staff or the system sends to them and it all ends up in one ticket.

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