Sometimes staff forwards support emails to the system to create new tickets and then logs in to SCP and changes the ticket owner from themselves to the client. In such a case, no "Notice" is sent to the new owner.Is there a way to trigger the "New Ticket Notice"  being sent to new owner on the "Change of Owner" event?

Also tried via "filters" mechanism, but no luck.From a client perspective, it is important to have this feature.

Or your staff could write a simple message to the client letting them know whats going on, you could even set it up as a canned response.

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