Hi all,I am new to the OSticket discussion. I have a problem in OSTicket installation and i am stuck in that. You can see my installation.php http://cstec.twomini.com/Os/upload/setup/install.phpHere is my phpinfo pagehttp://cstec.twomini.com/phpinfo.phpThe problem is because of mysql setting. i don't know anything about mysql. I simply create a mysql database,username and assigned password for that in my cPanel. But i can login in my phpmyadmin.I don't know the lastpart of the  install.phpMySQL Table Prefix: MySQL Hostname: MySQL Database: MySQL Username: MySQL Password:This is the first time i am using mysql. Also i have limitations for cpanel and also in the server because of my free account. In my server i can login only from /home/username/ and i don't have root access. The only thing i can do mysql is from phpmyadmin. Is there anything i can do. Is there any possiblity to do the osticket installation?

Cpanel usually has a way to create a database, and how to add users to it.  I would recommend that you contact support for your hosted account and see if they can point you in the right direction.The short version is that you need to create a database, create a user, and grant access to the database to that user.

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