Hello, the ticketing system I use at work has a feature I find very useful. I can generate a ticket by sending an email to the ticketing system directly. example, any email sent to servicecompany@company.com automatically generates a ticket with the subject of the email as the ticket subject of the ticket and the email body as the first worknote entry of the ticket.Can OSTicket do this?
Yes - see http://osticket.com/wiki/Email_Settings
Peter's answer is of course correct. :)
You need to setup osticket cron. This works great.
Hi kevlab,For do that, you can do like me with step by step below:Go to Admin Pannel ->Setting --> Email-> Incoming Emails: - Check on check box: Enable POP/IMAP polling and Poll on auto-cronGo to Emails -> Emails-> click on email you want to configure (like servicecompany@company.com) And fill your mail server information like my attachment. and click save change after finish.You will see notice: Email updated successfully that mean is OK.****I have problem when configure email, my problem is hosting is not allow port of imcoming and outgoing email***For Outgoing Emails: Default email only applies to outgoing emails without SMTP setting.Default Outgoing Email: Choose email you want to default to send (like servicecompany@company.com )BR,Cao Thanh Tam from Vietnam
