Hello, could someone help me with that.I am looking for the variable name of the two below fields, "Issue details" and "Response".The second one is easy to have: %{response}I was thinking that the first one "Issue Details" was %{message} but it is not exactly that. %{message} include the content of "Issue details" and also "Response". Which variable could I use to have only the content of "Issue details"?blank

Hello,I obtained the answer in another topic.add %{ticket.thread.original} to this list which is super useful.Thanks to him.@[deleted]blank

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