Hi.I noticed is not possible to use canned responses on internal notes.I modified the 2 attached files (OS Ticket 1.8.1.2) and I was able to add this 'feature'.Is it possible to add this in future releases?Thanks. Enrico
[Canned_Response_Internal_Notes.zip](https://forum.osticket.com/assets/files/migrated/FileUpload/ea/41ee2668e6e07415203a135b106b65.zip)