Canned responses on internal notes - osTicket Forum

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Canned responses on internal notes

LLockwar
Apr 1, 2014
Post #1 Tuesday, April 1, 2014 8:31 AM
Edited

Hi.I noticed is not possible to use canned responses on internal notes.I modified the 2 attached files (OS Ticket 1.8.1.2) and I was able to add this 'feature'.Is it possible to add this in future releases?Thanks. Enrico

[Canned_Response_Internal_Notes.zip](https://forum.osticket.com/assets/files/migrated/FileUpload/ea/41ee2668e6e07415203a135b106b65.zip)

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Canned responses on internal notes

Lockwar

Hi.I noticed is not possible to use canned responses on internal notes.I modified the 2 attached files (OS Ticket 1.8.1.2) and I was able to add this 'feature'.Is it possible to add this in future releases?Thanks. Enrico

[Canned_Response_Internal_Notes.zip](https://forum.osticket.com/assets/files/migrated/FileUpload/ea/41ee2668e6e07415203a135b106b65.zip)