Emails are received by all expect gmail

Luciel

Hi everyone,Have a weird one, email confirmation of new tickets and ticket replies are being received by everyone excet gmail and comcast accounts, is there anything I can do to get them to receive them? (no junk mail or anything just straight up not receiving them).

ntozier

I receive them to my gmail account. In fact I regularly use a gmail account to test for mail issues when they are reported here on the forums, and when i test mail for other people's installations. I am not using a gmail for business account, I'm using a standard anyone can sign up for gmail account.

Luciel

Hmm not sure what you mean ntozier, let me clarify, I use our own domain for sending mail, the issue I´m having is that all clients are receiving the mails except for clients using gmail or comcast accounts when they create a ticket

ntozier

And I'm saying that I routinely use a gmail account to open tickets on both my osTicket installations and for testing others installations. My gmail account receives emails from osTicket just fine.

Luciel

Right I follow you now, to be honest I didn´t think it was ostickets to begin with at all (it´d make no sense that just gmail doesn´t get through), it sounds more to me like gmail have added it to spam list or what not (we get around 100 tickets a day and a large part of these are from gmail using users, so maybe gmail has detected them as spam?) I´ve tried contacting gmail support, no reply at all in 24hrs though

C4RLOCO

I am having this problem too. For some reason Gmail treats the osticket emails as Spam. Any thought about how to cope with this issue?

So far I noticed on all the customers who are using Gmail accounts. I had to basically tell them over the phone to check their spam folder and the saw all these ticket alerts there.

Not sure how to proceed from here.

ntozier

I believe that they can mark them as not spam, and or add a filter to their account that moves the email to the inbox.

squirrel333AU

I am having the same issues, has this been resolved yet?

ntozier

@[deleted] Maybe I'm just being grumpy because I'm fighting with server issues at work... but I fail to see how gmail marking emails as spam erroneously is an osTicket issue to fix....

peter

From our experience Gmail is a little sensitive to possible header spoofing. You should be able to get hints why emails are getting marked as spam by examining original (raw) message headers (look for failed SPF check for example).If you're not using SMTP for outgoing emails then you should consider adding SPF record to your DNS to whitelist your server as an authorized sender for your domain.