Hi,After upgrading from 1.7x to 1.8.1 I tried to set osTicket to use the HTML template version as default but it keeps using the old Template. I can't delete the old because is "in-use" and I do not know how to "un-use" it. It won't de-active the template either, please help:
Email Templates
Add New Template
Showing 1 - 3 of 3 Templates
Name
Status
In-Use
Date Added
Last Updated
Backup email templates
Active
No
03/28/2014
03/28/2014 2 pm
Old Template
Active
Yes
09/30/2013
03/28/2014 2 pm
Ticket Default Template
(System Default)
Active
Yes
03/21/2014
03/28/2014 1 pm
Select:
All
None
Toggle
Page:
