Cannot create canned response

C4RLOCO

For some reasons, when I click on "Add Response" button after filling out all the information for a canned response, the page takes me to the home screen where a user would choose between open or check an existing ticket.

We moved today between hosting providers but everything else is working properly except that.

Any recommendations?

Thanks in advance,

C4RLOCO

Ok, I kept testing around and I am noticing it has something to do with the text in the ticket Post Reply. I am experiencing the same error ramdonly with some tickets. As soon as you click on Post Reply, the next page that load is the client home screen.

C4RLOCO

Update: I found that if you cut that text, and paste it again in "plain text" mode.. then it works.. Anyone else having this issue out there?

C4RLOCO

Update: I found that under Settings->Tickets if I disable "Enable rich text in ticket thread and autoresponses emails" then the ticket post the reply properly even though I am copy and pasting the same text that it won't allow me to post a reply when this option is enabled.

ntozier

I have not experienced what you are describing.