Hello,

I'm trying to install the latest version of OSticket (1.8.1.2) on a Windows 2008 server, using xampp. When I get to the installation screen and fill in all the details, I get the following error message: Unable to create config settings (#7).

Older versions (1.7.x and 1.6.x) both worked without any problems on this same machine. The setup successfully creates a MySQL table (I'm pretty sure MySQL is working correctly). I've changed the permissions (htdocs\osticket\ applied it to all underlying folders and files) so everyone has full control, but I still receive the same error message.

Windows 2008 or Windows 2008 R2?What version of XAMPP?From your post it is unclear to me if you are upgrading an existing installation or installing a new one.From your post it is unclear to me where you are seeing "Unable to create config settings (#7)", please clarify.  I can't tell if this is a database error (your user cannot write to the ost_config table) or a file system error (your web server user cannot write to /include/ost-config.php).  If this is an upgrade simple copy the files from the archive into the folder and then copy your ost-config back into the /include dir.Lastly if this doesn't resolve your issue please consult your PHP error log and see if there is a PHP error being logged and please consult your MySQL logs to see if there is an error there.

I'm using Windows 2008 R2 and XAMPP version 1.8.3-2

This is a fresh install of OSticket.

I've also attached 2 screenshots (2nd screenshot is the one with the error message), in case the attachments aren't working: http://imgur.com/a/Q8M3n

The installation works now.

I fixed it by installing an older version of XAMPP(I received the same errors when using the newest version of XAMPP). I still don't know what caused the problem, but I'm happy now that it's solved.

Thanks for your help ntozier

Very welcome.  I'm glad that you got it working.

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