Update
For anyone attempting to accomplish the auto cron feature I mentioned earlier:
I made a batch file that runs with the windows task scheduler, and stored it on the web server. It contains the following code, and I named it autocron.bat
echo off
c:\php\php.exe c:\inetpub\"path to website goes here"\api\cron.php
exit
then in task scheduler I have it running every 5 minutes, I verified it works by having all users log out of osticket, send an email to the ticket inbox, and ran the batch file... It successfully pulls the emails out of the inbox. This could be useful if you need emails pulled into osticket after normal business hours.
screenshot of the task is attached. Note: Task runs as a local administrator, I would not recommend using a domain admin account, because it cache's the credentials inside task scheduler, which might be a security issue.
