500 - Internal server error when login Admin Panel

rez

Hi All,

I'm having trouble accessing the Admin Panel after installing OsTicket 1.6.0. I'm using Enkompass to manage my server, PHP 5.3.10, and MySQL 5.1.56.

I can login (as admin) to the ticket page through http://company/support/scp(http://company/support/scp)

But when I click the Admin Panel link, it gives me 500 - Internal server error

I have followed the installation instruction up to remove the Setup folder and remove ost-config.php write permission.

Did I missed anything?

Thank you for helping.:)

ntozier

You should probably check your php log files and see if there are any errors in it that might point you in the right direction.

Since Enkompass is for Windows OS I would also say make sure that your IIS user has access to the directories that you made. I totally cannot think of what it's called right now.. but its something like IIS_IUSR or something close to that. You may also need to make sure that IUSR_servername has access too.

mathman

You should probably check your php log files and see if there are any errors in it that might point you in the right direction.

If you can't find a specific 'php log file' take a look in your web server error log(s)....

rez

Thanks for the suggestion guys. I cannot find the php log file so I contacted my server provider. Hopefully I can get the log for analysis soon.

ntozier

Many hosts allow you to utilize a custom php.ini so you might be able to override the hosts settings to create your own php your log.

rez

Ok, i received the error log from my provider. After doing some research, it is due to php server setting error_reporting was set to 22527. I found out 22527 value represent E_ALL & E_NOTICE.

So I have inform my provider to change the error_reporting to 22519 which represent E_ALL & ~ E_NOTICE.

I also tried to use other method to override the value through .htaccess, php.ini, php5.ini and user.ini custom file saved in my web directory. Unfortunately it doesn't work as intended. Maybe I did it wrong, what I did was to add error_reporting = 22519 in each of the custom file above. I have also tried using the value E_ALL & ~E_NOTICE but no luck either.

Maybe my provider disable adding custom php setting.