Customer email masking

Michau

I have a fresh install of osTicket v1.8.1.2 and I would like to turn off customer email masking. The staff cannot see emails of tickets submitted by the users. This is causing lots of hassle, because we normally identify users by their email addresses. Right now we need to email them back asking "what is your login please?" which just adds unnecessary time in solving their problems and creates bad customer experience. Is there a way this could be disabled? I searched through all admin settings and cannot seem to be able to do that.

peter

Emails are not masked - simply click on the name to get the complete user profile including the email address.

ntozier

Color me confused... but when I look at a ticket I see this: blank

The blacked out partClient: First Last

Email: user@domain.tld

Phone: 333-4444

Peter is correct that you can click on the staff name and display the users information, I don't understand why you would have to though...