Customize name on notice emails

Raj

Can we use fields on the "From email" when notices are sent to the client when a reply is posted?For e.g. Email Address: support@acme.comEmail Name: %{ticket.staff}Should result in:From: Dustin Turner <support@acme.com>From: Edwin Huang <support@acme.com>From: Premium Support <support@acme.com>

ntozier

Yes you can, but it would require you to alter you r email templates and use the variables.

Raj

Under the Admin->Emails->Templates->Cutomize -> New Message Auto-response I do not see any way to customize the "From" field. Can only use variables for Subject and Body areas.

ntozier

Oh. I thought that you meant the greeting.No you cannot do that. The "FIRST LAST <UNAME@DOMAIN.TLD>" is made by the ticket system based on the default email set at department (admin panel -> staff -> department) or system (admin panel -> settings -> emails) level.

Raj

Thank your for you quick responses and help.Can I suggest that as a feature please?If I were to customize/mod that feature in the PHP, where should I look?

ntozier

1. you may want to make a post describing it in the "Suggestions and Feedback" section of the forums.2. probably in /include/class.email.php or /include/class.mailer.php

Raj

Thanks. Done here - http://forum.osticket.com/d/discussion//ability-to-personalize-the-name-part-of-from-in-the-alerts-and-notices#latest