Pipe is processing but getting failed message

rothgar7

This is a new installation with BlueHost hosting the site. The email pipe is being proceeded as the ticket is being created but I'm getting a failed and returned email from the opening ticket. I have made sure the php.ini file is updated with display_errors OFF.

ntozier

You really have not provided us with enough information to assist you.

Please help us to help you by reading and following this thread: Please read before requesting assistance. Thank you.What version of osT are you running?Why did you disable display_errors?What is the error that you are getting? (Since you shut display_errors off, you will have to consult your php error log or turn error_display back on)What do the "failed and returned emails from the opening ticket" actually say?

rothgar7

Sorry about that;Running Version: 1.8.1.2I disabled the display_errors due to the Wiki article section Mail Delivery Failed (http://osticket.com/wiki/Email_Piping).The failed message looks like:This message was created automatically by mail delivery software.A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: pipe to |/***/****/public_html/support/api/pipe.php generated by support@*****.comThe following text was generated during the delivery attempt:------ pipe to |/****/*****/public_html/support/api/pipe.php generated by support@*****.com ------

ntozier

When did you install? Have you seen this thread yet?http://www.forum.osticket.com/d/discussion//email-piping-stopped-working-after-upgrade-to-1-8-1-2#latest

rothgar7

Yes; I updated the first line in the pipe.php file and I downloaded yesterday from OSTicket.

ntozier

I was more referring to what Jared said:Concerning the API error 400 for mail piping, many apologies. There was

bug that was very quickly fixed in the 1.8.1.2 release; however, there

were a few downloads before we were able to detect and correct the

issue. Please just download and unpack the zip file from the

osticket.com download page again. There will be no database migration

necessary.

Sorry again for the confusion and inconvenience.A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: pipe to |/***/****/public_html/support/api/pipe.php generated by support@*****.comThis looks more like something that your email server would generate saying that it failed to deliver the message, not an osticket error.Are you seeing any errors in your php error logs?Are you seeing anything in your email server logs?

rothgar7

I do not see any logs; but I have opened a ticket with Bluehost. The thing I don't get - the pipe is working because it creates the ticket and functions...

Raj

Had same issues. Fixed byspecifying required PHP version in the hashbang in pipe.phpremoving inadvertant spaces/line breaks after hashbangChmodded pipe.php to 755