Custom Forms Doesn't Appear on Staff view

paulroots08

Hi Guys,Please help me on this, the custom forms that I have created especially the list, doesn't appear on ticket details.Thanks in advance.

ntozier

Have you added them to the Ticket Details?Admin panel -> Manage -> Forms -> Ticket Details

paulroots08

Yes, Ntozier. I have added them to the ticket details.

ntozier

Then when tickets are opened if they populate those fields they will show up in the ticket view.You should also be able to edit existing tickets and populate the fields your self if needed.

paulroots08

Hi ntozier,I can't view it, even for the new opened tickets.

ntozier

screen shot of a newly opened ticket on the staff panel please.

paulroots08

Hi Ntozier,Here's the ticket view:There should be a User Department field there. blank

ntozier

You went to Admin panel -> Manage -> Forms -> Ticket Details.You added fields.And they are not showing up when you view a ticket?Was the ticket opened before you did this? (If yes, they will not show up as there is nothing to display. Click Edit and populate the fields.) Are your values tied to a help topic? Were they populated whe the ticket was opened?If not, then you cannot populate them after the fact at this time.

paulroots08

Yes, they are not showing up when I viewed a new created ticket.They are not tied to a help topic.1.Are your values tied to a help topic? They are not tied to a help topic.2. Were they populated when the ticket was opened?Not yet.What do you mean populate? is there a button in Manage > Forms > Ticket Details that says " populate"Thanks ntozier.

ntozier

In this case by populate I mean to put data into the field before hitting submit.If you have no information in the fields... they do not show up on the ticket.

paulroots08

Yes, I surely have the data.What I did for a temporary solution, I just move the my form in the ticket details.